Information

General Information

Appointments

Upper Coomera Medical Centre, operates by appointment with 10 and 20 minute consultations. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority. Please request a longer consultation (20 minutes) if you wish to discuss more than one issue. We endeavour to run on time but emergencies occasionally make this unavoidable. We are sorry if at times you are kept waiting. Some appointments take longer than anticipated. At sometime, it may be yours. Our reception staff will inform you of any delays.

Fees and Billing Arrangement

Upper Coomera Medical Centre is a bulk billing practice however, some surgical procedures may carry a modest $20 fee to cover consumables. All pre-employment medicals, insurance medicals and commercial driving medicals are privately billed as they are not covered by medicare.

Repeat Prescriptions

Appointments should be made for all repeat prescriptions for review and management of your medical condition.

Ongoing Referrals

Requests for new or ongoing referrals for specialists and other allied health providers are require an appointment to be made.

Test Results

All results need to be followed up.  An appointment should be made to discuss results unless directed otherwise by your Doctor.

After Hours Arrangements

We provide after hours care to our patients through the National Home Doctor Service.  For urgent medical attention after hours, please phone 13 7425  This service may not be bulk billed

Confidentiality

Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 13 Australian National Privacy Principles available at www.privacy.gov.au/health/index.html.  A copy of our privacy policy is available at reception and here.  Please see reception to access your personal health information.

Your Rights

We constantly strive to provide our patients with the best possible health care. If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the practice manager. Alternatively, you may prefer to write to us using our complaints form or suggestion box located in the waiting room. If you feel your complaint has not been adequately handled or resolved by the practice contact the Healthy Quality and Complaints Commission.

Health Quality & Complaints Commission

GPO Box 3089
Brisbane QLD 4001
Phone: 1800 077 308 or 3120 5999
Web: www.hqcc.qld.gov.au

The National Privacy Commissioner is able to receive complaints concerning privacy issues.  Complaints will have a response within 28 days.

National Privacy Commissioner:

GPO Box 5218, Sydney NSW 2001Brisbane QLD 4001
Privacy Hotline: 1300 363 992

Complaints

Members of the public may make a notification to Australian Health practitioner regulation agency (AHPRA) http://www.ahpra.gov.au/ (AHPRA) about the conduct, health or performance of a practitioner.

oho
australian dept of health

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